Shipping Policy – Roz Mall

Last Updated: August 2026

Thank you for shopping with Roz Mall. We are committed to delivering your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Pakistan: Estimated delivery time is 3–7 business days, depending on your location.

• Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are displayed at checkout before you complete your purchase.

• Free shipping may be available during promotional offers or on selected products.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can monitor your shipment.

Delivery

• Please ensure that your shipping address and contact details are accurate.

• Roz Mall is not responsible for delays or failed deliveries caused by incorrect customer information.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery period, please contact us. We will work with the courier service to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and product. We will review the case and provide an appropriate solution.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Store Name: Roz Mall
Phone: 0370-3616264
Email: rozmallstores@gmail.com

Thank you for shopping with Roz Mall.