Return & Refund Policy – Roz Mall

Last Updated: August 2026

Welcome to Roz Mall. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

• Products can be returned within 7 days of receiving the order.

• The item must be unused, undamaged, and in its original packaging with all tags and accessories.

• Proof of purchase or order number is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.

• Personal care or hygiene products (if opened).

• Customized or personalized items.

• Clearance or final sale items (unless received damaged or incorrect).

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days through the original payment method or as agreed.

Exchange Policy

We offer exchanges for defective, damaged, or incorrect products, subject to stock availability.

Contact Us

For any questions regarding returns or refunds, please contact us:

Store Name: Roz Mall
Phone: 0370-3616264
Email: rozmallstores@gmail.com

Thank you for shopping with Roz Mall.